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UNITA Agile Management Guide
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==== I is for impact ==== The impact of the behaviour you are feeding back on can be positive, negative or a hybrid of the two. Stick to the facts and help your team understand when their actions have negative effects. For example, you might say: βThere were payments not paid on time to vendors on the project, which caused the project to fall behind. This had a negative impact on our relationship with the client.β
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