Editing UNITA Agile Management Guide (section)

==== Ideas for team-based feedback ====

Agile approaches to feedback encourage collaborative methods. Retrospectives are used by the team as a way to pause, consider their performance and discuss ways to continually improve.  
This technique is based on American writer and therapist Virginia Satir and colleagues’ work which explores the past in order to improve the future (Satir, Banmen, Gerber and Gomori, 1991).  
In a retrospective, four questions can be used to surface and communicate issues:
* What went well?
* What didn’t go so well?
* What have I learned?
* What still puzzles me?

(Source: Lyons and Waite, 2013)

Here are some further factors to remember when planning feedback:
* '''Make room in the plan''': How often is it appropriate for your team to carry out this type of reflection?
* '''Action the learning''': How will the learning from the feedback be fed into the next work phase? What needs to change?
* '''Deal with the issues''': How can you solve the things that still cause puzzlement?
* '''Celebrate the successes''': How do you recognise and reward team success?

It is important to remember that feedback is not about attributing blame.  
Both teams and individuals will be seeking feedback in order to gain awareness of themselves and how they are performing, and to use this for learning.  
Individual and team feedback should also be clear and ideally everyone should contribute.