Editing Quality Management Process (section)

=== Continuous improvement ===
In the perspective of continuous improvement, the Quality Assurance Strategy, illustrated in the UNITA Quality Assurance Policy – QA structure, putting mission into practice, QA system for Teaching, Research and Quality Management Services – will be reinforced and implemented through the [[Quality and Evaluation Board|QEB]] Quality Plan and Gantt Chart.  
Continuing the constant benchmarking action at every level, procedures and tools for QA will be further implemented to boost transnational cooperation within the Alliance and beyond. Thus, procedures and tools will be further developed and refined, such as:
* the widespread dissemination of the QA Policy;  
* the synergy described in the document on QA Actors and Roles;  
* the implementation of the Communication Flow Chart and the Quality Review Check List (described in the Quality Control); and  
* the dissemination of good practices starting from the shared QA processes, concerning Teaching, Research and Quality Management System.  

Constant feedback will make it possible to measure and assess the effectiveness of processes, actions and tools at every level, in close collaboration with the [[UNITA_impact_observatory|T5.4 UNITA impact observatory]]. This will be consolidated through practices and tools developed during Phase 1:
* satisfaction surveys of students, staff (administrative and teaching/researcher) and external stakeholders;  
* targeted meetings/interviews;  
* general and targeted indicators, etc.; and  
* Satisfaction Barometer.